Privacy Statement

This is the privacy statement of Easy Hydro Limited. Our registered office is at c/o Paul Coughlan, Trinity Business School, Trinity College Dublin, Dublin 2, Ireland, D02 F6N2.

Introduction

This Privacy Statement explains how we collect, store, use and protect personal data about you when you access easyhydrosolutions.com, or otherwise provide your personal data to us including via our social media platforms. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and through social media platforms, e.g. LinkedIn and our website. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

How we obtain personal data

The information we process about you includes information:

• you have directly provided to us
• as a result of monitoring how you use our website or our services

Types of personal data we collect directly

When you use our website we may ask you to provide personal data. This can be categorised into the following groups:

• personal identifiers, such as your first and last names, your title and your date of birth
• contact information, such as your email address, your telephone number, postal addresses for billing, delivery and communication
• records of communication between us including messages sent through our website, email messages and telephone conversations
• marketing preferences that tell us what types of marketing you would like to receive

Types of personal data we collect from your use of our services

• your username and password and other information used to access our website and our services
• information you contribute to our community, including reviews
• your replies to polls and surveys
• technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
• usage information, including the frequency you visit our website, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
• your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

If you do not provide personal data we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category. If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal data.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at info@easyhydrosolutions.com.

We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• improving our services
• record-keeping for the proper and necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• preventing fraudulent use of our services
• exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal data.

How and when we process your personal data

Your personal data is not shared

We do not share or disclose to a third party, any information collected through our website.

Information you provide

Our website does not currently permit you to post information that can be read or downloaded or used by other people other than members of our staff performing their duties.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Disputes between users

In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user. At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.

Service providers and business partners

We may share your personal data with businesses that provide services to us, or with business partners. As examples:

• we may pass your payment information to our payment service provider to take payments from you
• we may pass delivery information to our suppliers to enable direct delivery to you for some orders
• we may pass your contact information to advertising agencies to use to promote our services to you

Referral partners

This is information given to us by you in your capacity as an affiliate of us or as a referral partner. It allows us to recognise visitors that you have referred to us, and to credit to your commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences and interests to be remembered.

You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, some parts of our website may not function properly if you choose to disable cookies.

IP addresses

When you visit our website, our servers automatically record your IP address to help diagnose problems with our server and to administer our website. IP addresses are also used to gather broad demographic information.

Cookies we use

Cookies are used for analytics purposes to count visitors, monitor website traffic and usage, and to help us understand your preferences so we can improve our website and services. We use Google Analytics, a web analytics service provided by Google, Inc.

Social media plugins and sharing buttons

Our website includes sharing buttons to allow you to share pages or posts from our website to your social media accounts. These buttons operate using scripts provided by the social media platform providers and may set cookies or track your use of the website.

How long we keep your personal data

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the following rights in relation to your personal data:

• the right to request access to your personal data
• the right to request correction of your personal data
• the right to request erasure of your personal data
• the right to object to processing of your personal data
• the right to request restriction of processing your personal data
• the right to request transfer of your personal data
• the right to withdraw consent

If you wish to exercise any of these rights, please contact us at info@easyhydrosolutions.com.

How to contact us

If you have any questions about this Privacy Statement or our treatment of your personal data, please contact us by email at info@easyhydrosolutions.com or by post at:

Easy Hydro Limited
c/o Paul Coughlan
Trinity Business School
Trinity College Dublin
Dublin 2
Ireland, D02 F6N2